Shipping & returns

Return Policy

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at [email protected]

 

2. Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [email protected] with details of the product and the defect. You can send the item you consider defective to:

 

 

Aunt Donkeys

67 Main St , Lion's Head, Ontario, Canada N0H 1W0

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

 

 

 

Shipping  Policy

 1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

2. Delivery Location

Items offered on our website are only available for delivery to addresses in Canada at this time.

 

 

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within  7 business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on Saturday or Sunday.

 

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

 

4. Delivery Instructions
If you would like an order shipped please let us know in the comments at checkout.  We will contact you to discuss cost and payment.

 

5. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. An estimate of shipping will be sent to you via Facebook messenger or email.  Actual shipping charges will be determined at time of shipment and will be added to  your order total when shipped.

 

Sales tax is charged according to the province or territory to which the item is shipped.

 

6. Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately at [email protected]

 

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us at [email protected]